At PublishDrive, we are committed to providing top-notch support to help authors and publishers succeed in digital publishing. Our customer support services are designed to offer guidance and resolve any issues that may arise during your journey.
Multiple Support Channels
To ensure our users receive the assistance they need, we offer three main support resources:
•Help Center: Our comprehensive Help Center provides self-service articles and step-by-step guides on everything from ebook distribution to royalty payments. This knowledge base is available to all users 24/7.
•Live Chat Support: Users can connect with our virtual assistant through the chat function, available directly from the PublishDrive dashboard. The chatbot helps with common inquiries 24/7, while more complex questions are directed to the support team.
•Email Support (Human Support): Personalized email assistance is available for paid subscription plans. Our dedicated support agents can be reached through the Contact Us form available in the Help Center and dashboard.
Plan-Based Support Availability
•Free Plan Users: Access to the Help Center and live chat support only. Email support is not available.
•All Other Plans: Full access to all support channels, including personalized email support through the Contact Us form.
Our goal is to provide timely and professional assistance to help you distribute your books successfully across our global partner network.
For more information or to reach our support team, visit our Help Center or use the Contact Us form through your PublishDrive account.